SALES: (888) 670-1156
PARTS: (707) 402-7130

Customer Survey

Survey Score: 100.0%

Customer Comments: Shawn did a great job as usual, he always makes sure that I am taken care of and that I leave happy. Always a pleasure working with him!

Survey:

1. When scheduling your appointment and dropping off your vehicle:
a. Please rate your satisfaction with our service appointment scheduling process. 10
b. How long did it take to get your vehicle in for service from the day you wanted? Day I wanted
c. Did we ask about your transportation needs at the time of making your appointment? Yes
d. Please rate the quality of the alternative transportation provided during your appointment. 10
e. Please rate our consideration of your time when dropping off your vehicle. 10

2. Your Service Consultant:
a. Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers. Yes
b. Please rate the courtesy and honesty of our service staff during your visit. 10; shawn always takes great care of me.
c. Provided progress and completion updates as promised. Yes
d. Explained all completed work. Yes
e. Please rate the knowledge of the service advisor. 10; Shawn knows his stuff. Always keeping me informed of what my vehicle needs!

3. Regarding the vehicle pick-up and paying your invoice:
a. Please rate our consideration of your time when picking up your vehicle. 10
b. Fairness of the charges. 10; Had a coupon and Shawn was able to apply it.
c. Helpfulness of staff at pickup. 10

4. Regarding the quality of the service:
a. Was the work performed on your vehicle done correctly the first time? Yes
If not, why:
b. Please rate the thoroughness of work performed. 10
c. Please rate the condition of your vehicle upon return to you (i.e. cleanliness, undamaged). 10
d. Please rate your satisfaction with the time it took to complete the service. 10
e. Has someone from our dealership attempted to contact you regarding your visit? Yes

5. Please rate the dealership on the following:
a. Ease of driving in/out of facility. 10
b. Cleanliness of dealership. 10
c. Comfort of waiting area. 10
d. Amenities offered by the dealership. 10

6. How likely is it that you would recommend our dealership to a close friend or colleague? 10

7. Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services? 10

8. How likely would you return to this dealership for your next maintenance or repair? 10

Dealer Information
Volkswagen of Fairfield 2855 Auto Mall Parkway Fairfield, CA 94533 Get Directions
Phone: (888) 670-1156
Sunday:
10:00 AM - 8:00 PM
Monday:
9:00 AM - 9:00 PM
Tuesday:
9:00 AM - 9:00 PM
Wednesday:
9:00 AM - 9:00 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 9:00 PM
Phone: (888) 670-1156
Sunday:
CLOSED
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 4:00PM
Phone: (707) 402-7130
Sunday:
CLOSED
Monday:
7:00 AM - 5:30 PM
Tuesday:
7:00 AM - 5:30 PM
Wednesday:
7:00 AM - 5:30 PM
Thursday:
7:00 AM - 5:30 PM
Friday:
7:00 AM - 5:30 PM
Saturday:
8:00 AM - 4:00PM